Refund policy

Last Updated: March 29th 2026

All sales are final. We are unable to accept returns or exchanges.
Each order is prepared with care to ensure everything arrives in its best condition.

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General Returns and Exchanges

Due to food safety and quality standards, we do not accept returns or exchanges on any tea items once shipped.

All sales are final. In the event a return is approved at our discretion, customers are responsible for return shipping costs.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at care@kyocha.co

Please include:

    •    Your order number

    •    Clear photos of the packaging and contents

We will review the request and, at our discretion, offer a replacement.

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Shipping Responsibility

Kyōcha is not responsible for:

    •    Lost or stolen packages marked as delivered

    •    Delays caused by carriers

    •    Issues resulting from incorrect shipping information provided at checkout

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Order Changes & Cancellations

Orders may only be modified or canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be changed or canceled.

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Contact

For any questions regarding this policy, please contact care@kyocha.co